The smartphone represents the latest major platform shift, and it may also be the last one. We will still need the smartphone's functionality, and no wearable device looks like offering a single viable replacement. Pacific Crest's Ben Wilson suggests looking for a range of AI-based devices instead
These days, digital channel proliferation is making it more complex than ever to connect with and satisfy customers, whose own expectations of service are growing rapidly. Maintaining a coherent digital experience appears to be an essential element of the solution.